All files should be submitted 300 DPI or vector format for quicker turnaround. Design should be sized to the size the client would like to print. See Imprint sizes below for an average size of design. Text should be converted to outlines. Keep in mind that the better the artwork, the better the print results. Evol2Press will not be responsible for poor quality printing due to poor artwork. Please see our Design School for more details. When reviewing mock-ups please check carefully for any misspellings, errors, or abnormalities in your art file. We will do our best to catch these errors and point them out to the client right away, however at times these may not be captured. All requirements will be printed as per the art file provided and in accordance to the approved mock ups. If the client would like expert design help, Evol2Press request that the client provides a copy of the design and any questions directly to firstname.lastname@example.org. The artwork will be reviewed and help provided to improve the imprint provided. Results would generally be provided within 24 hours.
Max Imprint Sizes
Dimensions below can be used as a reference guide to avoid printing on any seams or edges. All shirts are not sewn exactly the same. Feel free to reach out to one of our experts if you have questions regarding the size of your print. We are able to provide dimensions for individual garment if needed.
- Youth Sizes – 11” W x 12” H
- Adult Unisex – 14″ W x 14″ H
- Ladies Sizes – 12″ W x 13″ H
Art is scaled to fit the smallest size in the clients order. The same set of screens will be used for the entire order unless requested otherwise. Additional screens will incur additional charges. The resultant scale of the print will be the same size on all items since same set of screens will be used.
Art Approval | Order Proofing
Mock-ups will be returned to clients via email for approval of spelling, placement, color, and accuracy of design. Evol2Press must emphasize the importance of checking all details of the mock up. Evol2Press is not responsible for corrections that are not implemented and/or requested after artwork approval. Any changes requested after mock-ups approval will result in additional expenses. Due to differences in computer monitors and printers color variances may occur. Evol2Press will not be responsible for these variances. Client colors may not be true to the finished product. Specific colors can be requested either by physical sample or pantone ink color listing. Additional color matching fees may apply.
Note: After client approval, additional changes and modifications will cause production delays. Actual apparel colors may vary and Evol2Press will do it’s best to display accurate product colors.
Orders must be paid in full for all services which include custom printed apparel and graphic design services before the order is moved to production. If paying by check, the turn around time will begin once check clears. For different payment arrangements please contact us. All major credit cards, cash or check payments accepted. Provide a copy of your current valid State Resale Certificate if applicable.
The turnaround time on your order begins when your order is paid in full and we have all information required to complete your order (artwork, shipping info, sizes, garment chosen, etc.) and mock ups have been approved. Production delays can occur if there is any postponement in receiving any information required. Mock-ups are sent within 24-48 hours. Our average turnaround time is 7-14 Business Days + Shipping for all custom printed apparel and 5-7 business days for all graphic design services. Any changes made along the process especially after mock-up approval may increase turnaround time and may result in additional cost to the client.
When in need of a specific deadline, please contact one of our representatives. Additional charges will apply for custom printed apparel orders needed in quicker turnaround time then our usual 7-14 business days. Circumstances such as weather, and shipping errors caused by the shipping contractor can affect the turnaround time. These situations are out of the control of Evol2Press and Evol2Press will work to resolve as quickly as possible.
Changes to Orders After Payment
Additional fees may apply for any customer changes made to orders that are not due to a stock issue and occur after order approval. Evol2Press will check for stock availability before placing order to avoid additional delays. Any mistakes made by Evol2Press suppliers are out of our control. However Evol2Press will work with customers to remedy any unforeseen situations. Delays will occur on customer orders if any changes are requested after order approval even if a rush fee applies and a specific due date was requested. Evol2Press is always available to answer any questions that may arise. Customers are urged to not place an order until needed requirements are satisfactory. Contact Evol2Press for any questions along the process.
Cancellations & Restocking Fees
Customer cancellations made after order placement will be subject to a 15% restocking fee plus any additional fees required to cover services already rendered. If the order has already been completed no refund will be issued. No cancellations will be accepted once production or any manipulation of the garments has been done.
Deals & Promotions
At Evol2Press we are always striving to give our customers the best customer service and offer great promotions to keep them coming back. The deals we offer may vary and can change day to day. No two deals may be combined in one order. Contact our customer service specialists to find out about our current deals.
There are no minimum orders at Evol2Press. Keep in mind that with printing services, the smaller the quantity the larger the cost per unit.
The same set of screens will be used per the designs ordered unless inquired to do otherwise by the customer. If different size screens are preferred for different garment sizes then please feel free to notify one of our representatives since additional charges will be occurred. Each set of screens is a different order, with pricing and minimums charged accordingly. Please reference our imprint sizes or inquire about them if in doubt.
Customer Supplied Garments
Customers may supply their own garments. These garments will be serviced at the customers own risk. Evol2Press cannot guarantee proper print on garments provided by the customer and cannot offer any kind of warranty. When customer is supplying garments, Evol2Press will require extra garments (above order quantity) to perform test runs and reassure customer rendered artwork will be acceptable.
Out of Stock Items
All orders are subject to email confirmation from Evol2Press. We place order with our suppliers after you have placed and payed for your order. Stock quantities can change from one day to the next and Evol2Press does check stock for the clients chosen garment prior to commitment. Feel free to inquire about stock quantities prior to placing the order to make sure desired garments are available. Other choices closest to the one chosen will be provided if the one the client has chosen is not available.
Collar, Seam & Hoodie Printing
When printing near or over collar, seam, zipper, pocket or other edges and uneven surfaces, inconsistencies may occur. Large prints may run the risk of going over the sleeve seam. This will be mentioned during art approval and if the client choose to move forward these are all considered acceptable goods and will not be considered for reprints.
Specific Measurements When Printing
Placement variances will occur when artwork location is based on distance from the garment collar, These variances are based on the fact that the garment is loaded onto the press by hand. Customers requesting such a placement should expect to see a variance of +/- 1 inch. This variance will not be considered a misprint and the order will not be reprinted or a refund granted on these garments.
Standard shipping is free within the continental United States for all custom printed apparel (screen printing & heat transfer services). Shipping dates will be noted on all invoices. Shipping delays may occur by the shipping company which is out of Evol2Press control. Evol2Press will do everything to meet customer specific ship dates. Additional fees will apply for rush orders and customers will be responsible for expedited shipping costs. Customers are responsible for providing accurate shipping addresses. Shipments to erroneous addressed are not the responsibility of Evol2Press once an address is provided by the customer. Evol2Press must be notified of any shipment abnormalities within 24-48 hours of receiving the order. Sales are considered final once approval is granted to start order production.
Shipping Costs are different for apparel trademarked as Hu? Apparel. Upon cart review on www.evol2press.com shipping costs will be added to the total of clients order.
Official holidays may affect production and delivery. Holidays do not count towards turn around time.
Under-Runs & Spoilage
Evol2Press will not be responsible for under-runs or spoilage up to 3% on jobs of 100 shirts per design. The same will apply up to 10% on jobs of less than 100 pieces. (Spoilage must be more than 10 shirts per design for a reprint). Please keep this in mind when ordering (it is never a bad idea to order extras). Evol2Press will always do it’s best to provide what has been ordered. Evol2Press will refund the cost of any items shorted from customer orders but will not process a reprint for less than 10% of your order (or 10 shirts minimum). Evol2Press will not, at any time, be responsible for any lost profits on items shorted from your order.
Estimates and/or Sales Orders are good for a period of 30 days. If artwork had not been submitted prior to receiving Estimate/Sales Order, then artwork will be subject to change upon review. Evol2Press reserves the right to change pricing without notice if order has not been paid.
Pricing displayed for Hu? Apparel will be displayed in US Dollars and may change without notice. The total amount due is inclusive of shipping address sales tax applied in accordance with applicable state and local regulations. The applicable sales tax amount will be indicated on the payment page of the cart. The amount of sales tax charged on your order will depend upon various factors, including type of item purchased, sales price and destination of the shipment. Sales tax regulations may change between the time you place an order and the time of credit card charge authorization. This may affect the calculation of sales taxes.
There will be a $35.00 returned check fee.
Evol2Press is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). Evol2Press recommends ordering 5% extra of each size if an exact count is important. Some manufacturers over-dye their garments. Over-dying is the process of re-dying a garment after it’s initial manufacturing period. This is done for any number of reasons, including color correction, clearing out of colors that didn’t sell (purple shirts aren’t selling so the manufacturer dyes them black to sell them as black shirts), etc. Because of this factor, Evol2Press cannot 100% guarantee exact color consistency on coloring with discharge printing or discharge based services (Premium Standard). This is most noticeable on white ink prints (showing a slight off white tinge), but can sometimes be seen with other colors. If customers are concerned about the possibility of over-dying on a garment and would like more information or alternate print methods, please contact Evol2Press.
Evol2Press will do it’s best to satisfy each customer. Once artwork, mock-ups and contract is approved, satisfaction will be based on processing the approved order based on the specific order requirements. Evol2Press will always be available to counsel customers to ensure the customer chooses a garment that matches the customers needs. However the customer must do due diligence to choose the appropriate garment. Should the customer be unsure of what garment to select, Evol2Press can gladly order a number of blank samples for the customer to choose from. The samples will be billed at a per piece rate and shipped without printing. Blank samples will not be credited to the cost of the customers order.
Evol2Press checks every garment as it comes off the presses. Customers should check garments as they are received. Evol2Press allows an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. Please make sure to check garments once received.
Claims & Reprints
Evol2Press goes to great lengths to try to ensure that every order that leaves our facility is correct. All of our customers are valued customers, regardless of size. Any order printed differently than the approved mock-up, will be granted a reprint of the defective product. All claims must be submitted within 72 hours of date of delivery. Please email email@example.com to submit your claim. Should Evol2Press be responsible for any errors in your order, Evol2Press will reprint the shirts printed in error. Evol2Press does not offer refunds, but will gladly reprint any production errors that exceed the spoilage rate. Evol2Press will require that the customer ship the misprinted shirts back to our facilities. Evol2Press will provide the customer with a shipping label and will cover shipping costs. Evol2Press will not be responsible for any shirts sold or given away by the customer to a third party prior to returning the order.
Code of Conduct
Evol2Press is committed to:
- A standard of excellence in every aspect of our business.
- Ethical and responsible conduct throughout our operations.
- Respect for individual rights.
- Respect for the environment
Return Policy for Apparel trademarked as Hu? by Evol2Press
Evol2Press wants to make sure that customers are completely satisfied with their purchases. If, for any reason, the customer is not satisfied with a purchased order, the customer may return any UNUSED products within twenty (20) days from the date of delivery. Before sending any products back to us, the customer must make sure that all of the following conditions have been correctly satisfied.
- Items can be sent back to Evol2Press only after the customer has contacted an Evol2Press representative and a Return Number has been provided This return number must be included on the customers return shipping label;
- Items must be unused, unworn, unwashed and in the same condition in which they were received by the customer.
- Items must be sent in original packaging;
- Items must be shipped back to the Evol2Press fulfillment activity within twenty (20) days of the date of delivery;
- Items must be sent in one single shipment; products that belong to the same order must be returned to us at the same time;
- Items must be shipped from within the continental United States.
Upon conformance to all conditions above, Evol2Press will refund the value of the returned product(s), Sales Tax included, less any original shipping costs. If the customer prefers items can be sent at the customers expense. Evol2Press will not issue any refunds for returns that do not satisfy all of the conditions indicated above.
Refunds will be processed within three (3) business days of the receipt of customer merchandise. The refund will be credited back to the same payment method used to make the original purchase. If the customer payed by credit card, refund times will depend on the credit or debit card company’s policies. For payments made using PayPal, refunds will be credited to the PayPal account. The date of reimbursement to PayPal account will depend on the company that issued the card. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.
Provider shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.
U.S. RETURNS ADDRESS:
Evol2Press – Returns
10379 Cool Water Lane
Boca Raton, FL 33428